Booking Confirmation:

Booking online doesn’t guarantee a specific time, but you’ll receive a confirmation via email, text, or phone. To secure your appointment, we require a card on file. For one-time cleaning services or new recurring clients, we may request a 50% deposit upfront to hold your appointment. The full or remaining balance will be charged upon completion of the service.
Need to reschedule? We kindly ask for a minimum of 24 hours’ notice. For last-minute cancellations within 5 hours of your appointment, a 50% service fee may be applied. Rescheduling is limited to three times before we reserve the right to cancel the booking.

Our Cleaning Team:

We take pride in our carefully selected cleaning team. Each cleaner undergoes background checks and rigorous training to ensure they reflect the high standards of the Gentry Method. While we aim for consistency in your cleaners, cross-training ensures that the job gets done right every time.

Right to Refuse Service:

We reserve the right to decline or terminate services due to safety concerns, inappropriate conditions, severe clutter, or if utilities are disconnected. If our team encounters an unsanitary or unsafe environment, they may leave, and a cancellation fee will apply.

Preparing for Cleaning Day:

We ask that you spend a few minutes tidying up so our cleaners can focus on delivering an exceptional clean. If you need extra help organizing, let us know ahead of time so we can adjust your service and pricing accordingly.

Add-On Services:

Take your cleaning experience to the next level! Add-ons are available after you purchase a plan and can be customized to fit your needs.

Interior Window Cleaning.
Detailed Blind Cleaning.
Baseboard Detailing.
Interior Cabinet Cleaning.
Interior Oven Cleaning.
Interior Fridge Cleaning.
Pet Hair Removal.
Wood Furniture Polishing.
Allergy-Sensitive Vacuuming.

Animal Waste:

For health and safety reasons, we do not remove or clean animal feces unless this service is specifically arranged in advance.

Pets:

We love pets! But for the safety of our cleaners and to ensure efficiency, we ask that pets are kept calm and out of the cleaning areas. If a pet becomes anxious or aggressive, we may need to exit the premises and a cancellation fee may apply.

Payment & Service Fees:

Payment is processed at the completion of your cleaning. Please ensure your payment method is up to date. If we encounter unexpected conditions that require extra time, we’ll notify you before continuing. Should we be unable to reach you, we may leave the premises, and a cancellation fee will apply.

Refund Policy:

We take pride in our work, and while we don’t offer refunds, if something wasn’t up to your standards, reach out to us within 24 hours and we’ll come back to make it right.

Recurring Service Discount:

Love having us around? After your second cleaning, you’ll start receiving discounts for your loyalty. Just note that if you skip or adjust your frequency, your price will be updated to reflect the new service level.

Rescheduling & Cancellations:

We get that life happens! If you need to cancel or reschedule, just let us know 24 hours in advance. For CleanEase Club members, the cancellation fee for a single clean will be waived if the cleaning is rescheduled.

CleanEase Club Membership:

Our CleanEase Club offers tailored service plans and exclusive benefits, including discounts on additional services and flexibility in scheduling. Your membership renews monthly, and we bill the same day each month based on your plan. If you’d like to cancel, a fee equal to one service clean applies.

Lockouts & Access:

Please ensure our team can access your property on the scheduled day. If we’re unable to enter after a 20-minute grace period, a 50% cancellation fee will apply. To avoid this, we recommend using a lockbox or providing an entry code.

Items We Cannot Clean:

While we take pride in tackling the toughest jobs, we cannot clean areas with animal/human waste, hoarding environments, or bodily fluids. Fragile items in curio cabinets or areas with valuables will also be left untouched unless specifically agreed upon, and even then, we are not liable for any damages.

Breakage/Damage Policy:

We treat your home with care, but in the rare event something breaks or is damaged, please notify us within 24 hours. We’ll work to replace the item or provide a solution that works for you.

Cleaner Arrival Time:

We try our best to arrive at your scheduled time, but due to traffic or weather conditions, there may be slight delays. We appreciate your understanding!

Inclement Weather:

If local schools are closed due to severe weather, your cleaning may be rescheduled for safety reasons. We will notify you if your service is impacted.

Non-Solicitation of Employees:

Clients agree not to hire or solicit K&T Cleaning Services employees for direct employment. Our staff is an essential part of our family, and we value their loyalty and training.

Terms & Conditions Changes:

We reserve the right to update these terms as needed to better serve you. Please review them periodically for changes.