Commercial & Residential Cleaning Services
At K&T Cleaning Services, we understand you may have questions, whether you’re a business looking for commercial cleaning or a homeowner seeking residential services. Below are some frequently asked questions, but if you don’t find what you need, feel free to contact us—we’re always here to help.
General Questions
What areas do you serve?
We proudly serve St. Louis, MO, and parts of Illinois, including Ballwin, Belleville, and Chesterfield.
How do I book a cleaning service?
Simply submit a request through our website, and we’ll confirm your appointment. For new clients, we may require a 50% deposit to secure your booking.
Do you offer one-time cleanings or recurring services?
Yes, we offer both one-time and recurring cleaning services tailored to your needs. You can choose weekly, biweekly, or monthly plans.
What’s included in your cleaning packages?
We offer a range of packages under our CleanEase Club, from basic monthly cleaning to more detailed weekly services. You can also add-on specialized services such as interior window cleaning, fridge cleaning, and more.
Residential Cleaning
What is the CleanEase Club, and how does it work?
The CleanEase Club offers exclusive membership benefits for our residential clients, including discounts on recurring services, priority booking, and free quarterly deep cleans based on your plan. Each membership is customized to your home’s specific needs.
Can I add extra services to my cleaning plan?
Absolutely! After selecting your base plan, you can add extra services like pet hair removal, interior cabinet cleaning, and more. You can explore all available add-ons here.
Do you clean homes after renovations or construction?
Yes, we offer post-construction cleaning to address dust, paint, and debris left behind. It’s a thorough clean designed to prepare your space for everyday use.
How do I prepare my home for a cleaning?
We recommend tidying up areas to give our team easy access. If you’d like us to handle any organizing, let us know ahead of time and we can include that in your plan.
Do you bring your own cleaning supplies?
Yes, we bring all necessary supplies, but if you have specific requests, like green cleaning products, just let us know. You can also provide your own supplies if preferred.
Commercial Cleaning
What types of commercial properties do you service?
We service a wide range of commercial spaces, including offices, schools, gyms, retail stores, and medical facilities.
Can you clean after business hours?
Yes, we offer flexible scheduling, including after-hours or early morning cleanings to minimize disruption to your operations.
What commercial cleaning services do you offer?
Our commercial services include floor care, restroom sanitation, dusting, disinfecting high-traffic areas, and more. We also offer inventory management for consumables like soap and paper towels.
Do you handle deep cleaning or sanitization services?
Yes, we specialize in deep cleaning for commercial spaces, as well as sanitization services after illness or as a precaution to maintain a healthy work environment.
Payments & Pricing
How do I pay for services?
Payment is required on the day of service, and we accept major debit and credit cards. For recurring clients, we’ll automatically process payments after each cleaning.
What happens if I need to reschedule or cancel?
We ask for a minimum of 24 hours’ notice to reschedule or cancel without penalty. If you cancel within 5 hours of your appointment, a 50% fee may be applied.
Will my cleaning price change over time?
Pricing is based on the services you select. We review our rates annually and may adjust prices by up to 8% to account for changes in service or frequency.
Pets & Special Considerations
How do you handle homes with pets?
We love pets! We just ask that they’re kept out of the way while we clean for safety and efficiency. If your pet becomes anxious or aggressive, we may need to pause or reschedule the cleaning.
Do you clean up after pets?
We offer pet hair removal as an add-on service, but we do not clean animal waste unless specifically arranged ahead of time.
Do you offer specialized cleaning for allergy-sensitive homes?
Yes, we can accommodate allergy-sensitive homes with specialized vacuums and products. Just let us know your needs!
Pets & Special Considerations
How do you handle homes with pets?
We love pets! We just ask that they’re kept out of the way while we clean for safety and efficiency. If your pet becomes anxious or aggressive, we may need to pause or reschedule the cleaning.
Do you clean up after pets?
We offer pet hair removal as an add-on service, but we do not clean animal waste unless specifically arranged ahead of time.
Do you offer specialized cleaning for allergy-sensitive homes?
Yes, we can accommodate allergy-sensitive homes with specialized vacuums and products. Just let us know your needs!
Service Specifics
Do you offer emergency or last-minute cleaning services?
Depending on availability, we can accommodate last-minute requests. Please contact us directly to check for openings.
How long will the cleaning take?
The length of the cleaning depends on the size and condition of the property. We provide time estimates during booking, but our focus is always on quality, not rushing the job.
What happens if something is damaged during the cleaning?
Our team is fully trained and insured. If anything is damaged, please notify us within 24 hours, and we’ll work to resolve the issue.
Still Have Questions?
We’re here to help! If you have any additional questions, feel free to reach out to us directly or use our chatbox for immediate assistance.